How to troubleshoot latency issue on RAY device
Latency in networking refers to the time it takes for data to travel from one point to another. It is the delay between the...
Troubleshooting, RMA & Device Recovery
Last updated: Jul 07, 2026
Troubleshoot Client/ Users connectivity issue
1. Check jobs First, check whether all jobs are finished or not. When we do configurations like creating a captive portal or adding Mac addresses...
Last updated: Jul 07, 2026
Certificate Regeneration Error Troubleshooting Guide
Steps 1: Navigate to the Appliances section, select Regenrate Certificate. Steps 2: After the certificate is regenerated, reboot the device by...
Last updated: Jul 07, 2026
Factory Reset – Ray Device
Sometimes, devices need to bring back to very initial OS and default configuration which can be due to multiple reasons such as removing a...
Last updated: Jul 07, 2026
Mini Device Troubleshooting Document
1. Important Note About Reset Button The reset button available on the Mini device is not a software reset button. It is a BIOS...
Last updated: Jul 07, 2026
Lost or Stolen Device Handling
A lost or stolen device is a rare and unexpected scenario. Such incidents cannot always be predicted or prevented in advance. However, Ray can...
Last updated: Jul 07, 2026
RMA (Return Merchandise Authorization) Troubleshooting Guide: Gateway & Access Point Devices
RMA Authorization Criteria Prior to initiating the RMA process, it is essential to verify the device’s warranty status. Only devices covered under the Premium...
Last updated: Aug 13, 2026
Limited Bandwidth(10/100mbps) Issue
Network architecture refers to the design and layout of a computer network. It includes the arrangement of its various components. CAT cables play a...
Last updated: Jul 07, 2026
Not getting IP on LAN interfaces
In a Network, interfaces refer to the points of connection between different devices or systems. These interfaces can be physical, such as Ethernet ports,...
Last updated: Jul 07, 2026
Troubleshooting if a device is not adding on cloud.
If a client is facing an issue while adding/registering the device on the controller. If issues are:- –Certificates are revoked after regenerating the certificate. ...
Last updated: Jul 07, 2026