Troubleshooting if a device is not adding on cloud.
Last updated: Jul 07, 2026
If a client is facing an issue while adding/registering the device on the controller. If issues are:- -Certificates are revoked after regenerating...
If a client is facing an issue while adding/registering the device on the controller.
If issues are:-
–Certificates are revoked after regenerating the certificate.
SYMPTOMS- Certificate issue.
Troubleshoot-
-Check device is registered or not on the hub cloud.
-Search devices on the Hub cloud using their MAc or serial number.
– Check hub cloud history and validate the below points
1. View history
– Certificate not found error found
– Node state is Active.
2. View
– validate Hub URL,
– port
– Primary and secondary
Note- Change to correct addresses if wrong otherwise check with Chirayu via Narender.
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