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Knowledge Base
Browse by Category
Getting Started, Account & Support
11
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Steps to Create Account
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Account creation on Cloud.ray.life using decvice mac and serial number
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Ray Device Setup and Account Configuration Guide
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How to create a user on Ray Controller
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How to create or remove login user
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Change Ray Cloud Controller Password
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Reset/Recover Ray Cloud Portal Account
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Registration of a New Deal
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How to Raise a Ticket in the Support Portal
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How to upgrade firmware and OTA
View all 11
Ray Cloud Controller & Cluster
13
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Ray Cloud Connectivity & Service Availability Guide
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Overview of Dashboard
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Introduction to Settings
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Overview of Clients
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View Clients/Users List
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Rays Device Online Status and Cloud Join
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Adding Appliances to RAY Cloud Controller
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Adding AP to RAY Cloud Controller
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Gateway and Access Point Added to Existing Cluster
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Introduction: Ray Cluster and Child Cluster
Ray Gateway, LAN/WAN & HA
29
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Understand Network Interfaces
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Inheritance in Network Configuration
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Network – LAN/VLAN/WLAN and SNMP Configuration
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LAN Network Interface Setup Guide
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WAN Network Interface Setup Guide
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RAY WAN PROFILE CONFIGURATION
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Configure WAN network interface for outbound traffic
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Configuring WAN through Device Console Page
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To configure Static IP on WAN interface, after connecting on cloud
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How to Configure a Static IP on an Access Point
Ray Switches
9
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RAY Switch First Time Setup
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Switch configuration steps
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Ray Switch Configuration Telnet Login:
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Enabling Web Gui on Ray Switches
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Assigning the Ray Switch an IP Address for Network Management:
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Ray Switch VLAN Configuration
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Ray Switch Voice VLAN Configuration
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RAY RSL2-A-24X AGGREGATION SWITCH SPEED-DUPLEX CONFIG
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Power over Ethernet (PoE) Explained: Standards, Extenders, and Switch Power Budgets
Ray Access Points & Wi-Fi
42
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Improving Client Wi-Fi Speeds Using ACS (Automatic Channel Selection) Command
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Restrict Static IP: Enforcing DHCP for Secure Wi-Fi Access
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Stop Network Hotspot and Tethering – Configuration Guide
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How to Share Wi-Fi Connection via Ethernet (Internet Connection Sharing)
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How to Manually Debug Your Ray Access Point
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User Connectivity/Disconnection/Packet drop/Slowness issue
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User complaining about not getting a good speed on WiFi
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End devices do not connect to the ssid
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Laptop or PC cannot connect to or cannot find Wi-Fi 6 SSID network
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Apple device cannot connect to the SSID
Ray SD-WAN
14
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SD-WAN Central Breakout Using Hub-and-Spoke Topology
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SD-WAN Configuration HUB-SPOKE
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Ray SD-WAN HUB-SPOKE Configuration
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SD-WAN Hub-and-Spoke Tunnel Topology Guide
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SD-WAN Configuration Mesh Topology
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Ray SD-WAN MESH Configuration
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Adding Remote Workers to Ray SD-WAN Networks:
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SD-WAN HUB DEFAULT ROUTE ORIGINATION:
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SD-WAN SLA and Best Path Configuration Guide
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SD-WAN WAN Link Optimise algorithm
Captive Portal / HSIA
21
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Introduction to Captive portals
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A Guide to Captive Portals and Their Use Cases
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How to create Captive portal
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How to create WLAN with (Click to Login) CAPTIVE PORTAL
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Click to Login Captive Portal
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Username & Password Captive Portal
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Voucher Based Captive Portal
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Voucher-Based Captive Portal with Whitelisted Domains
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Create Voucher Batch for voucher captive portal
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Bulk Upload Captive Portal Users (Username & Password)
Enterprise Authentication & Identity
7
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Enterprise authentication method with Radius configuration
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Radius configuration testing with Jump cloud radius service
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How to setup NPS on Active Directory
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Creating a Policy in NPS to support EAP-TLS authentication
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ADFS Integration for AD Authentication.
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AD intergration with Ray
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EXTERNAL CAPTIVE PORTAL AND RADIUS INTEGRATION
Security Policies & Access Control
31
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Overview of Policies
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Policies
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Create Security Group
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Creating a Security Group and Assigning Policies
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Assign Security group to the client
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How to create Device Policy.
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How to configure Speed Policy
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Create Speed Policy Security Group
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How To Create a Quota Based Policy
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Create Quota Policy Security Group
Monitoring, Logs, Reports & Jobs
13
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Introduction to Schedule tasks
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Overview of JOBS
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Enabling Insights for Gateway and Access Points
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Notification and Alert Configuration Guide
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Enable Email Notification/Alert when the ISP is Down
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How to check Statistics and Data Usage of wireless clients
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Access Point Client Overview and Network Monitoring
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Overview of Audit Logs
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User Sessions History
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Syslog Server Configuration
Troubleshooting, RMA & Device Recovery
13
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How to troubleshoot latency issue on RAY device
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Troubleshoot Client/ Users connectivity issue
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Certificate Regeneration Error Troubleshooting Guide
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Factory Reset – Ray Device
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Mini Device Troubleshooting Document
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Lost or Stolen Device Handling
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RMA (Return Merchandise Authorization) Troubleshooting Guide: Gateway & Access Point Devices
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Limited Bandwidth(10/100mbps) Issue
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Not getting IP on LAN interfaces
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Troubleshooting if a device is not adding on cloud.
Virtualization & Third-Party Integrations
3
Concepts & Fundamentals
11
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Wi-Fi Channels
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Band Steering: Enhancing Wi-Fi Efficiency by Prioritizing 5 GHz Connections
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Load Balancing in Wi-Fi: Avoiding Overloaded Access Points
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Disabling 802.11g Legacy Rates: Improving Speed and Reducing Airtime Waste
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Optimize Wi-Fi Performance with Airtime Fairness
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802.11k Explained: Improving Roaming in Wireless Networks
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802.11w (Protected Management Frames)
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Multi-User Input Multi-User Output (MIMO)
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Hidden SSID: A Basic Wi-Fi Privacy Feature
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Guest Isolation: Keeping Your Wi-Fi Safe and Private
Internal, POC, UAT & Support Operations
8
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I-ON POC Document
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Naturals POC Configuration
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Device Pre‑Dispatch Testing & Validation
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HSIA User Acceptance Testing
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Ray Lyte Vega Throughput Test using OpenSpeedTest
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Edge Atom v3 (Dual 4g) Wi-Fi Throughput Test using OpenSpeedTest on Gateway
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How to create jira ticket
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Implementing Multiple VLANs and SSIDs in a Gateway-Switch-AP Setup