Steps to Create Account
To Create Account: To sign up for a Ray account and get access to the RayONE Cloud controller for managing all your Ray products: Open your...
Getting Started, Account & Support
Last updated: Jul 06, 2026
How to create a user on Ray Controller
Step 1: In Cloud, navigate to Settings → Users, then select Create User. Step 2: A pop-up window will appear. Enter the required...
Last updated: Jul 06, 2026
How to create or remove login user
Login user refers to the process of accessing a system or application by providing valid credentials, such as a username and password. It allows...
Last updated: Jul 06, 2026
Change Ray Cloud Controller Password
A password, sometimes called a passcode, is a secret data, typically a string of characters, usually used to confirm a user’s identity. If a...
Last updated: Jul 06, 2026
Reset/Recover Ray Cloud Portal Account
If you forgot or lost your password for your Ray Cloud account, you can change or reset it. Ray takes security seriously. Ray accounts,...
Last updated: Jul 06, 2026
Registration of a New Deal
Pre-requisites – You need to be registered as a Partner to register a deal. If you are not a partner yet, please follow the...
Last updated: Jul 06, 2026
How to Raise a Ticket in the Support Portal
Step 1: Navigate to tac.ray.life and click on the Submit Ticket button. Step 2: Enter your email address and click on submit ...
Last updated: Jul 06, 2026
How to upgrade firmware and OTA
To upgrade firmware and OTA kindly follow the below steps. To upgrade firmware 1. Goto Appliances 2. Then click on the Dashboard on the sub-menu...
Last updated: Jul 06, 2026
Network Requirements for Ray Appliances
Ray Appliances are cloud-controlled, the controller uses Amazon Web Services(AWS). There are multiple network requirements for establishing a connection with Ray cloud servers. Your...
Last updated: Jul 06, 2026
Authenticate a Second Device Using the Authenticator App
Overview This document explains how to log in to Ray Cloud from a second device after the Authenticator App has been enabled on the...
Last updated: Oct 22, 2026