Ray Access Points – Complete Troubleshooting Guide
Purpose: To assist users in identifying and resolving issues based on LED light indicators during Ray APN (Access Point Node) setup or operation. No LED...
Troubleshooting, RMA & Device Recovery
Last updated: Sep 06, 2026
Troubleshooting Guide: Wi-Fi Client Not Connecting to Ray Broadcast SSID
1. Overview If a mobile phone or PC is not connecting to the Ray broadcasted SSID, the issue may occur due to wireless signal...
Last updated: Jul 07, 2026
Ray Device: Official Network Readiness & Upstream Firewall Guide
When a Ray device is connected to a WAN link but fails to come online, the most common root cause is an upstream firewall,...
Last updated: Aug 05, 2026