IPsec Troubleshooting
Last updated: Apr 27, 2026
Tunnel status is down Device 1 and Device 2: Steps 1: Go to the Profile Interface section, select Tunnel and click Tunnel Status. ...
Tunnel status is down Device 1 and Device 2:
Steps 1: Go to the Profile Interface section, select Tunnel and click Tunnel Status.
Steps 2: Verify the IPsec tunnel configuration on both sides to ensure they are identical. For guidance, refer to: How to Configure an IPsec Tunnel.
Steps 3: Click Force Re-Publish on both sides (this will restart the tunnel), then verify that the job status on both sides shows as “FINISHED”
Tunnel status is UP Device 1 and Device 2:
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